Posts Tagged ‘Usability’

Why does .Gov still require www.? Open Government is a User Friendly Government

January 27th, 2010

Just typed in yet another .gov address to come with “page not found.” Why? Because I am efficient and think the internet should be too. I don’t type in www in front of domains anymore by default.  Most commercial webmasters and ISP providers have figured this out. For some reason a lot of federal sites have not.  For instance http://ssa.govhttp://dot.gov, http://irs.gov/

Oh I found one that works….    http://whitehouse.gov OK so it is possible.  I wonder how many calls to contact centers get generated due to this web site not found issue ?  Sounds unlikely yes, but keep in mind there are over 50 million calls to federal contact centers months.  So even a small amount has an impact.